Terms and Conditions | School Bus Hire

Terms and Conditions

Booking Fee: A 3% booking fee will apply to both online and invoiced payments.

Text Message Notification: If you do not receive a confirmation text with driver details by 6 pm the day before your booking, please contact us.

Safe Bus Evacuation Procedure: Your safety is our priority. In the event of an evacuation, we follow these steps:

Calm and Organized Evacuation: We will evacuate the vehicle calmly and swiftly as soon as it stops and conditions allow.
Exit Routes: If safe, passengers will exit through the designated bus/coach doors. If not feasible, emergency exits will be used.
Assembly: Passengers will gather at a safe distance as directed by the situation.
Accountability: The responsible adult or teacher will ensure all passengers are accounted for and manage their needs.
Driver’s Role: The driver will exit last, ensuring all passengers are safely assembled and will assist as needed.
Incident Reporting: Any evacuation will be reported to our management immediately via phone, followed by a detailed written report including all relevant details and contact information.
Damage Charges: If there are any damages, they will be invoiced and payment will be due within 1-3 days, with photos provided.

Cancellation Terms for Bus Charter, Sport Transfers, or Coach Hire: We understand plans can change. Our cancellation terms are designed to be fair and transparent. Please contact us for detailed information.

For any questions or further clarification, feel free to reach out. Your safety and satisfaction are our top priorities.

Cancellation Notice and Refund Policy

Cancellation with 48 Hours’ Notice:
If you need to cancel your charter or part of it, please provide written notice at least 48 hours before the scheduled departure. You will receive a full refund or a Credit Invoice for future use within one year.

Cancellation within 24 Hours:
Cancellations within 24 hours of departure will incur a 100% cancellation fee. If you contact us before 8 pm the day before the trip, you may qualify for a 100% credit toward future bookings.

Cancellation within 12 Hours:
Cancellations made within 12 hours of departure will incur a 50% cancellation fee.

Cancellation within 6 Hours:
Cancellations within 6 hours of departure will incur a 100% cancellation fee.

Timely Refunds:
Refunds will be processed within 7-14 business days from the cancellation confirmation.

At School Bus Hire Sydney, we aim to provide reliable and customer-friendly service. We appreciate your understanding of our policies and are here to help with any questions or concerns. Thank you for choosing us for your transportation needs.

We are more than just a transportation provider; we are creators of journeys built on trust and satisfaction.

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